Payment Policies

  1. Trainer must be 18 years or older.
  2. Trainer should provide the payment information i.e. credit card / debit card / Stripe or PayPal account information prior to scheduling the training session unless he/she has provided such information at the time of registration.
  3. Trainer can schedule 1-ON-1 or group sessions which can either be free or paid, with the free demo sessions lasting for a duration of 15 minutes.
  4. For the free demo sessions, a group can have a maximum of 4 users. For the paid sessions, a group can have 2-10 users.
  5. Trainer can convert free sessions into paid ones and can get full payments from the user.
  6. Sessions can be scheduled for a duration of 30/60/90/120 minutes, and can be one-time or recurring.
  7. Sessions will be billed at the rate of $1 per minute. For instance, $30 for a 30-minute session, $60 for a 60-minute session, etc.
  8. Sessions must be scheduled at least one hour prior to the time of the session. Similarly, sessions already scheduled cannot be modified within one hour of the time of the session.
  9. Trainer will receive the payout, equivalent to 60% of the total billing, in the agreed payment method within 3 days from the date of session completion, provided no issue is reported by any trainee(s).
  10. For recurring sessions, the payout will be done only after successful completion of all the scheduled sessions.
  11. Trainee(s) may report any issue caused during the session within 24 hours of the session completion.
  12. Based on the validity of the issue, as determined solely by Fitbase, Fitbase will decide on the method and manner of any potential refund.
  13. Fitbase reserves the right to block/deactivate the trainer’s account without any prior notice.
  14. Payout to the trainer and the payout date may depend on the trainee’s feedback and may be deferred or stopped depending on the authenticity of the trainee’s issue reported on the trainer/session.
  15. Trainer cannot publish new training sessions if their account is blocked, however, a trainer can finish the session(s) scheduled prior to the blockage.
  16. Trainer can provide free sessions for the trainee(s) by modifying the session price to $0.00, however he/she shall pay Fitbase for the cost of doing so.
  17. If no user enrolls for the free session(s), the amount paid by the trainer will be refunded.
  18. Trainers cannot schedule overlapping sessions.
  19. If trainer creates a free session(s) by paying and deletes the same before any trainee enrolls, the amount paid for publishing the session will be refunded.
  20. In a group video session, trainer can see all the group members unlike the trainee who can only see the trainer.
  21. Trainer can share his/her workouts on all previously approved social media channels.
  22. Session header will show the countdown of the latest session that will start in the next 24 hrs.
  23. If no trainee(s) enroll for a scheduled training, the trainer has the option to reschedule the training.